Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. Detroit Modular is not responsible for any taxes outside of Michigan and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please be aware that in some cases return shipping can cost as much as double the original ship cost.
Shipping rates for your order will be calculated during checkout. But if you want an idea of shipping rates for your region, visit the USPS International Shipping Rates calculator here.
We have a 14-day return period. If for any reason, you aren't getting along with the new purchase we will take it back. We will exchange for an alternative item or store credit, less the original shipping fees (this includes the shipping fees incurred by DM, and any free shipping items). Items must be returned in the original packaging, with all included items and documentation, and be returned in the condition that they were sent. Returned items for refund that are not broken or not being exchanged due to fault are subject to a 15% restocking fee. Any item returned with damage, rack rash, or any other physical markings not allowing us to sell as new will be subject to a minimum of 25% restocking fee.
Defective units will be exchanged for the same unit within the 14-day period.
Items that can not be returned include: software, units with contents or packaging that is damaged or missing, and used gear.
Please contact us before returning any items. Credit will be issued according to your payment method, or if you prefer store credit. If any product is damaged in shipping, you should contact us immediately so that we can address the issue promptly with the appropriate carrier. Any return sent back with out contacting us first will not be honored.
Always know that we will do whatever we can to make it right.