SHIPPING : RETURNS

Shipping

Shipping fees to all other locations will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. Detroit Modular is not responsible for any taxes outside of Michigan and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please be aware that in some cases return shipping can cost as much as double the original ship cost.

  • Free shipping on most items to most states in the lower contiguous United States (Except CA).  Shipping to Alaska and Hawaii can require additional fees depending on the items, sizes, and weights.  For items over 150 lbs, additional freight charges will apply and a quote can be provided by our sales team; please inquire for a freight quote on applicable items.
  • Shipping to PO Boxes requires that the shipment be sent by USPS only and may incur additional fees to make this happen.  We are happy to ship to PO boxes, but USPS isn't always the cheapest method depending on the item and can incur additional fees to support this.
  • Domestic items usually ship within 24 hours of payment
  • Shipping time estimates are not guaranteed times.  We aren't the shipping companies and can't guarantee their performance.
  • UPS tracking and insurance included for UPS shipping orders
  • Express shipping available - if you need special arrangements, let us know and we are happy to help in any way!
  • Two Day Air Orders placed on a Thursday will not land on Saturday - they will land on Monday.
  • Next Day Air Orders placed on a Friday will not land on Saturday - they will land on Monday.
  • PO Box Addresses will ship via USPS First Class or Priority
  • Shipments may incur taxes upon delivery
  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
  • We do not issue return labels for international order returns.  Returning international items is the responsibility of the buyer.

 

Calculating Your Shipping Cost

Shipping rates for your order will be calculated during checkout.

 

 

Returns

We have a 30-day return period. If for any reason, you aren't getting along with the new purchase we will take it back.  Items must be returned in the original packaging, with all included items and documentation, and be returned in the condition that they were sent.  Returned items for refund that are not broken or not being exchanged due to fault are subject to a minimum 15% restocking fee.  Any item returned with damage, rack rash, missing items, or any other physical markings will be subject to a minimum of 25% restocking fee.  Customers with a high rate of returns can be subject to additional restock fees.  Returns are allowed on open box, b-stock, and used items within 30 days of receipt with a 15% restocking fee.  Shipping and packing fees incurred by DM will also be deducted from any refunds or exchanges.  Credit cards fees are not refundable and and a minimum of 3% will be charged to cover the costs of the credit card fees.  

Defective units will be exchanged for the same unit within the 14-day period.

Items that can not be returned include: software, units with contents or packaging that is damaged or missing, headphones, microphones, wind instruments, books, DIY kits, clothing, oversized and overweight items, and any units requiring any assembly.

Please contact us before returning any items.  Credit will be issued according to your payment method, or if you prefer store credit.   If any product is damaged in shipping, you should contact us immediately so that we can address the issue promptly with the appropriate carrier. Any return sent back with out contacting us first will not be honored.