SHIPPING : RETURNS

Shipping

Shipping fees to all other locations will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. Detroit Modular is not responsible for any taxes outside of Michigan and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please be aware that in some cases return shipping can cost as much as double the original ship cost.

  • Free shipping on most items to the Contiguous United States (48 states).  For items over 150 lbs, additional freight charges will apply and a quote can be provided by our sales team; please inquire for a freight quote on applicable items.
  • Domestic items usually ship within 24 hours of payment
  • UPS tracking and insurance included for UPS shipping orders
  • Express shipping available
  • PO Box Addresses will ship via USPS Priority
  • Shipments may incur taxes upon delivery
  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
  • We do not issue return labels for international order returns.  Returning international items is the responsibility of the buyer.

 

Calculating Your Shipping Cost

Shipping rates for your order will be calculated during checkout.

 

UPS GROUND SHIPPING TIMES

 UPS

 

Returns

We have a 30-day return period. If for any reason, you aren't getting along with the new purchase we will take it back.  Items must be returned in the original packaging, with all included items and documentation, and be returned in the condition that they were sent.  Returned items for refund that are not broken or not being exchanged due to fault are subject to a minimum 15% restocking fee.  Any item returned with damage, rack rash, missing items, or any other physical markings will be subject to a minimum of 25% restocking fee.  Shipping and packing fees incurred by DM will also be deducted from any refunds or exchanges.

Defective units will be exchanged for the same unit within the 14-day period.

Items that can not be returned include: software, units with contents or packaging that is damaged or missing, headphones, and microphones.

Please contact us before returning any items.  Credit will be issued according to your payment method, or if you prefer store credit.   If any product is damaged in shipping, you should contact us immediately so that we can address the issue promptly with the appropriate carrier. Any return sent back with out contacting us first will not be honored.

Always know that we will do whatever we can to make it right.